CANCELLATION & REFUND POLICY
Last Updated: June 12, 2026
All deadlines are based on Korea Standard Time (KST / GMT+9).
1. Customer Cancellation
A full refund is available if a cancellation request is received by 5:00 PM KST at least 3 calendar days before the scheduled tour date.
Cancellations made within 0–2 calendar days of the scheduled tour date are non-refundable.
2. Same-Day No-Show
Same-day no-shows are non-refundable.
3. Late Arrival
Refunds and date changes are not available due to late arrival.
Guests arriving late may miss part of the itinerary or may be unable to join the tour if joining late would disrupt the scheduled experience.
4. Operator Cancellation
If we cancel a tour due to severe weather, natural disaster, safety concerns, operational reasons, or other circumstances beyond our reasonable control, we will offer one of the following:
A rescheduled date
A suitable alternative experience
A full refund for the affected booking
5. Mandatory Consumer Rights
This policy does not exclude or limit any cancellation, refund, or consumer-protection rights that must apply under the laws of the Republic of Korea.
6. Contact
Cancellation requests should be sent to:
Please include the booking name, tour name, scheduled date, and payment reference where available.